![]() ![]() An alternative but well-liked book for improving listening skills. Gained 10 faster delivery with 95 customer satisfaction scores. Make sure your phone is off or away from. You have to clear your mind of everything else, so you can focus entirely on what the other person is saying. However, even minor improvements can make a big difference in. Think of listening as a form of meditation. ![]() Used effective listening to understand customer needs. Behavioral: Conveying interest and comprehension verbally and nonverbally Getting good at active listening is a lifetime endeavor. "Being able to reflect the feeling, not just the content, is essential to the success of your communication," says McGraw. Used good listening skills to identify unnecessary website components. We'd had the dog for 12 years, and my kids really loved him."ī: "I'm sure they must be so upset I'm sorry you're going through this." As I was leaving the house, my dog ran into the street and got hit by a car."ī: (reflecting the feeling): "Oh, my gosh-you must feel terrible."Ī: "Well, I do. Here's an example of how the listener can reflect the speaker's emotions:Ī: "Sorry I'm late. "Reflection of feeling tells your partner not just that he's been heard but that you have 'plugged into' his life and experienced it in some way, which is essential to his satisfaction," says Dr. Get Julian's free five-part video training on listening skills. TED's editors chose to feature it for you. In this example, the listener is getting the information, but not the emotional message behind it. Level 1: Passive listening Level 2: Responsive listening Level 3: Selective listening Level 4: Attentive listening Level 5: Active listening Level 6. This talk was presented at an official TED conference. As I was leaving the house, my dog ran into the street and was hit by a car."ī: (reflecting the content): "So your dog got hit by a car?"ī: "So what did you do with the dog's body?" Here's a great example of the difference of physical listening versus emotional listening:Ī: "Sorry I'm late. This can make you appear insincere or cold, which can hurt the conversation and/or your relationship with the speaker. If you're not listening, you might not be getting the whole message behind what's actually being said. Emotions are very powerful, especially during conversation. ![]()
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